/* VIP DESK PRO — CRM ENTERPRISE RC1 */
.crm-enterprise-panel{padding:0!important;overflow:hidden}.crm-pro-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;padding:18px 20px 12px;border-bottom:1px solid #e7e9ee}.crm-pro-head small{font-size:10px;letter-spacing:.14em;color:#8b6b34;font-weight:800}.crm-pro-head h2{font-size:21px!important;margin:3px 0 2px!important}.crm-pro-head p{font-size:12px;color:#667085;margin:0}.crm-pro-actions{display:flex;gap:7px}.crm-pro-btn{border:1px solid #d6dae1;background:#fff;border-radius:7px;padding:8px 11px;font:700 11px inherit;cursor:pointer}.crm-pro-btn.primary{background:#171717;color:#fff;border-color:#171717}.crm-pro-toolbar{display:flex;align-items:center;gap:9px;padding:10px 14px;background:#fafbfc;border-bottom:1px solid #e7e9ee}.crm-pro-segment{display:flex;border:1px solid #d7dbe2;border-radius:7px;overflow:hidden;background:#fff}.crm-pro-segment button{border:0;border-right:1px solid #e3e6eb;background:#fff;padding:7px 10px;font:700 10px inherit;cursor:pointer}.crm-pro-segment button:last-child{border-right:0}.crm-pro-segment button.active{background:#222;color:#fff}.crm-pro-search{display:flex;align-items:center;gap:6px;flex:1;min-width:220px;background:#fff;border:1px solid #d7dbe2;border-radius:7px;padding:0 9px}.crm-pro-search input{width:100%;border:0;outline:0;padding:8px 0;font:12px inherit;background:transparent}.crm-pro-toolbar select{border:1px solid #d7dbe2;border-radius:7px;background:#fff;padding:8px 9px;font:11px inherit}.crm-pro-summary{display:flex;gap:20px;padding:8px 15px;border-bottom:1px solid #eceef2;background:#fff;font-size:10px;color:#667085}.crm-pro-summary b{color:#101828;font-size:12px;margin-right:3px}.crm-pro-grid-wrap{overflow:auto;max-height:calc(100vh - 355px);min-height:330px}.crm-pro-grid{min-width:1120px}.crm-pro-row{display:grid;grid-template-columns:38px 90px minmax(180px,1.4fr) 130px minmax(155px,1fr) 90px 72px 100px 100px 88px 20px;align-items:center;min-height:42px;border-bottom:1px solid #eceef2;padding:0 11px;font-size:11px;color:#344054;cursor:pointer;background:#fff}.crm-pro-row:hover{background:#faf7f1}.crm-pro-header{position:sticky;top:0;z-index:2;min-height:35px;background:#f5f6f8!important;color:#667085;font-size:9px;text-transform:uppercase;letter-spacing:.04em;font-weight:800;cursor:default}.crm-pro-row>span{padding:6px 5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.crm-pro-index{color:#98a2b3;text-align:right}.crm-pro-name strong{display:block;color:#101828;font-size:11.5px}.crm-pro-name small{display:block;color:#7b8493;font-size:9.5px;margin-top:1px}.crm-pro-row .num{text-align:right;font-variant-numeric:tabular-nums}.crm-pro-row .warning{color:#b54708;font-weight:800}.crm-pro-tier{display:inline-block;padding:3px 6px;border-radius:999px;font-size:8px;font-weight:900;letter-spacing:.05em;background:#eef0f3;color:#475467}.crm-pro-tier.gold{background:#f8efda;color:#7a5412}.crm-pro-tier.silver{background:#eef1f4;color:#475467}.crm-pro-tier.platinum{background:#232323;color:#fff}.crm-pro-chevron{font-size:18px;color:#98a2b3}.crm-pro-foot{display:flex;justify-content:space-between;padding:8px 14px;border-top:1px solid #e7e9ee;background:#fafbfc;font-size:10px;color:#667085}.crm-pro-empty{padding:35px;text-align:center;color:#667085;font-size:12px}.crm-pro-drawer{position:fixed;inset:0;z-index:20000;pointer-events:none}.crm-pro-drawer.open{pointer-events:auto}.crm-pro-drawer-backdrop{position:absolute;inset:0;background:rgba(16,24,40,.32);opacity:0;transition:.18s}.crm-pro-drawer.open .crm-pro-drawer-backdrop{opacity:1}.crm-pro-drawer aside{position:absolute;right:0;top:0;height:100%;width:min(620px,92vw);background:#fff;box-shadow:-20px 0 55px rgba(0,0,0,.16);transform:translateX(102%);transition:.22s;overflow:auto}.crm-pro-drawer.open aside{transform:translateX(0)}.crm-pro-drawer header{position:sticky;top:0;z-index:2;display:flex;justify-content:space-between;align-items:flex-start;padding:18px 20px;background:#171717;color:#fff}.crm-pro-drawer header small{font-size:9px;letter-spacing:.1em;opacity:.65}.crm-pro-drawer header h2{margin:4px 0 0;font-size:22px}.crm-pro-drawer header button{border:0;background:#333;color:#fff;border-radius:7px;width:32px;height:32px;font-size:20px;cursor:pointer}.crm-pro-profile-contact{display:flex;gap:7px;flex-wrap:wrap;padding:13px 20px;border-bottom:1px solid #e8eaee}.crm-pro-profile-contact a{padding:7px 9px;border:1px solid #d8dce3;border-radius:7px;color:#344054;text-decoration:none;font-size:10px;font-weight:700}.crm-pro-profile-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;padding:15px 20px}.crm-pro-profile-kpis div{border:1px solid #e3e6eb;border-radius:9px;padding:10px}.crm-pro-profile-kpis small{display:block;color:#667085;font-size:9px}.crm-pro-profile-kpis b{display:block;margin-top:3px;font-size:15px}.crm-pro-drawer section{padding:0 20px 24px}.crm-pro-section-title{display:flex;justify-content:space-between;align-items:center}.crm-pro-section-title h3{font-size:14px}.crm-pro-section-title span{font-size:10px;color:#667085}.crm-pro-history{border:1px solid #e3e6eb;border-radius:10px;overflow:hidden}.crm-pro-history article{display:grid;grid-template-columns:145px 1fr 80px;gap:10px;align-items:center;padding:9px 11px;border-bottom:1px solid #eceef2;font-size:10px}.crm-pro-history article:last-child{border-bottom:0}.crm-pro-history article b{display:block}.crm-pro-history article small{display:block;color:#667085;margin-top:2px}.crm-pro-history article p{margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.crm-pro-history article>span{text-align:right;font-weight:800}
@media(max-width:1050px){.crm-pro-head{padding:15px}.crm-pro-toolbar{flex-wrap:wrap}.crm-pro-search{order:3;flex-basis:100%}.crm-pro-grid-wrap{max-height:none;min-height:300px}.crm-pro-grid{min-width:980px}.crm-pro-row{grid-template-columns:34px 82px minmax(160px,1.3fr) 125px 0 82px 65px 95px 95px 82px 18px}.crm-pro-email{display:none}.crm-pro-summary{overflow:auto;white-space:nowrap}}
@media(max-width:600px){.crm-pro-head{align-items:center}.crm-pro-head p,.crm-pro-btn.primary{display:none}.crm-pro-actions{flex-shrink:0}.crm-pro-toolbar{padding:8px}.crm-pro-segment{width:100%}.crm-pro-segment button{flex:1}.crm-pro-toolbar select{width:100%}.crm-pro-summary{gap:14px}.crm-pro-grid{min-width:0}.crm-pro-header{display:none}.crm-pro-row{grid-template-columns:30px 1fr 25px;min-height:58px;padding:5px 8px}.crm-pro-row>span{display:none}.crm-pro-row .crm-pro-index,.crm-pro-row .crm-pro-name,.crm-pro-row .crm-pro-chevron{display:block}.crm-pro-name strong{font-size:12px}.crm-pro-name small{font-size:10px}.crm-pro-foot small{display:none}.crm-pro-profile-kpis{grid-template-columns:repeat(2,1fr)}.crm-pro-history article{grid-template-columns:1fr 70px}.crm-pro-history article p{grid-column:1/-1}.crm-pro-drawer aside{width:100vw}}
/* CRM Write RC2 */
.crm-pro-profile-actions{display:flex;gap:8px;flex-wrap:wrap;margin:14px 0}.crm-pro-btn.danger{border-color:#9b3942;color:#8c2630}.crm-write-modal{position:fixed;inset:0;z-index:10050;display:none}.crm-write-modal.open{display:block}.crm-write-backdrop{position:absolute;inset:0;background:rgba(9,12,18,.55);backdrop-filter:blur(5px)}.crm-write-card{position:relative;width:min(920px,calc(100vw - 32px));max-height:calc(100vh - 32px);overflow:auto;margin:16px auto;background:#fff;border-radius:22px;box-shadow:0 24px 80px rgba(0,0,0,.28);padding:22px}.crm-write-card header{display:flex;align-items:flex-start;justify-content:space-between;border-bottom:1px solid #e5e8ee;padding-bottom:14px;margin-bottom:16px}.crm-write-card header h2{margin:3px 0 0}.crm-write-card header small{letter-spacing:.18em;color:#a67524}.crm-write-card header button{border:0;background:#f1f3f6;border-radius:50%;width:42px;height:42px;font-size:26px}.crm-write-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.crm-write-grid label{display:flex;flex-direction:column;gap:6px;font-size:12px;font-weight:700;color:#586174}.crm-write-grid label.wide{grid-column:1/-1}.crm-write-grid input,.crm-write-grid select,.crm-write-grid textarea{width:100%;box-sizing:border-box;border:1px solid #d7dce5;border-radius:10px;padding:10px 11px;font:inherit;color:#111;background:#fff}.crm-write-card footer{display:flex;justify-content:flex-end;gap:10px;margin-top:18px}.crm-write-message{margin-top:12px;padding:10px 12px;border-radius:10px;background:#fff1f1;color:#9a2730}.crm-pro-details dl{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:0}.crm-pro-details dl div{background:#f7f8fa;padding:10px;border-radius:10px}.crm-pro-details dl .wide{grid-column:1/-1}.crm-pro-details dt{font-size:11px;color:#778095;text-transform:uppercase}.crm-pro-details dd{margin:4px 0 0;font-weight:650}@media(max-width:760px){.crm-write-grid{grid-template-columns:1fr}.crm-write-grid label.wide{grid-column:auto}.crm-write-card{width:calc(100vw - 16px);max-height:calc(100vh - 16px);margin:8px;padding:16px;border-radius:16px}.crm-pro-profile-actions{display:grid;grid-template-columns:1fr 1fr}.crm-pro-details dl{grid-template-columns:1fr}}

/* CRM ENTERPRISE RC4 — Customer Workspace UX */
.crm-pro-drawer aside{width:min(700px,94vw)}
.crm-customer-header{padding:14px 16px!important;align-items:flex-start!important}
.crm-customer-identity{min-width:0;flex:1}.crm-customer-title-line{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.crm-customer-title-line h2{margin:2px 0!important;font-size:20px!important}.crm-inline-contact{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin-top:7px}.crm-inline-contact a{color:#e7e7e7;text-decoration:none;font-size:10px;font-weight:700}.crm-status-chip{padding:3px 7px;border-radius:999px;background:#f1f3f5;color:#344054;font-size:8px;font-weight:900}.crm-status-chip.priority{background:#f8ead0;color:#734d09}.crm-status-chip.attention{background:#fff0d9;color:#9a4d00}.crm-status-chip.blacklist{background:#8f1d28;color:#fff}.crm-customer-actions{display:grid;grid-template-columns:1.25fr 1fr 1fr;gap:7px;padding:10px 16px;border-bottom:1px solid #e7e9ee;background:#fafbfc}.crm-customer-actions .crm-pro-btn{min-height:36px}.crm-action-booking{background:#161616!important}.crm-pro-btn.subtle{background:#fff;color:#667085}.crm-profile-tags{display:flex;gap:5px;flex-wrap:wrap;padding:10px 16px 3px}.crm-profile-tags span,.crm-intel-badge{font-size:9px;font-weight:800;border:1px solid #dfe3e9;background:#f8f9fb;border-radius:999px;padding:4px 7px;color:#344054}.crm-pro-profile-kpis.compact{padding:10px 16px;gap:6px}.crm-pro-profile-kpis.compact div{padding:8px;border-radius:7px}.crm-pro-profile-kpis.compact b{font-size:13px}.crm-pro-drawer section{padding:0 16px 18px}.crm-pro-history article{grid-template-columns:138px minmax(0,1fr) 74px;padding:8px 9px}.crm-write-modal{background:#fff}.crm-write-backdrop{display:none!important}.crm-write-card.crm-write-standalone{position:absolute;right:0;top:0;height:100vh;max-height:none;width:min(780px,100vw);margin:0;border-radius:0;box-shadow:-16px 0 45px rgba(0,0,0,.14);padding:18px 20px}.crm-intelligence-field{border:1px solid #d7dce5;border-radius:10px;padding:10px}.crm-intelligence-field legend{font-size:11px;font-weight:800;color:#586174;padding:0 5px}.crm-tag-choices{display:flex;flex-wrap:wrap;gap:7px}.crm-tag-choice input{position:absolute;opacity:0}.crm-tag-choice span{display:inline-block;border:1px solid #d7dce5;border-radius:999px;padding:6px 9px;font-size:10px;background:#fff;cursor:pointer}.crm-tag-choice input:checked+span{background:#171717;color:#fff;border-color:#171717}.crm-write-grid label small{font-weight:400;color:#7b8493}.crm-pro-details{padding-top:4px!important}
@media(max-width:760px){.crm-customer-actions{grid-template-columns:1fr 1fr}.crm-customer-actions .subtle{grid-column:1/-1}.crm-inline-contact{gap:7px}.crm-write-card.crm-write-standalone{width:100vw;padding:14px}.crm-pro-drawer aside{width:100vw}}

/* CRM ENTERPRISE RC5 — Grid selection, keyboard navigation & customer signals */
.crm-pro-row,.crm-pro-header{grid-template-columns:34px 82px minmax(150px,1.25fr) 112px 120px minmax(120px,.9fr) 82px 65px 90px 90px 82px 18px}
.crm-pro-row.is-selected{background:#f3ead9!important;box-shadow:inset 3px 0 0 #aa7a25}
.crm-pro-row:focus{outline:2px solid rgba(170,122,37,.45);outline-offset:-2px}
.crm-pro-signal{display:flex;align-items:center;gap:6px;min-width:0}.crm-pro-signal>b{font-size:14px;letter-spacing:1px;flex:0 0 auto}.crm-pro-signal>small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#667085;font-size:9px;font-weight:800}
@media(max-width:1050px){.crm-pro-grid{min-width:1100px}.crm-pro-row,.crm-pro-header{grid-template-columns:34px 82px minmax(150px,1.2fr) 110px 120px 0 82px 65px 90px 90px 82px 18px}.crm-pro-email{display:none}}
@media(max-width:600px){.crm-pro-grid{min-width:0}.crm-pro-row{grid-template-columns:30px 1fr 58px 25px}.crm-pro-row>span{display:none}.crm-pro-row .crm-pro-index,.crm-pro-row .crm-pro-name,.crm-pro-row .crm-pro-signal,.crm-pro-row .crm-pro-chevron{display:block}.crm-pro-signal{text-align:center}.crm-pro-signal small{display:none}.crm-pro-signal b{font-size:15px}}